The Insight Magnet platform today is a result of continued usage by our customers over the past eight years. The platform has evolved to cater to the demands from our customers as we routinely eliminate functionality that is no longer useful.
Here of some stories that you may find relevant. The stories are based on real experiences, but we have changed the names, locations, times and data elements in the stories to protect the innocent.
Learn how an online retailer pinpointed the root cause of the drop in Net Promoter Score and promptly used the feedback to fix the problem.
A hotel chain opened its first property in a new market. While the existing Guest Satisfaction survey reported "all is well", learn how Insight Magnet helped the hotel manager identify what mattered most to the guests in the new hotel.